Podrška za štetu tijekom transporta za automobilsku elektroniku uz poštenu provjeru dokaza o oštećenim paketima, nedostajućim dijelovima i problemima s dostavom na iKAGOO.
Transit Damage Support for Automotive Electronics
If your iKAGOO vehicle-specific digital instrument cluster, OEM-style Android head unit or dual-screen cockpit upgrade arrives damaged, appears to be missing an included item or is marked delivered but cannot be found, please contact us as soon as reasonably possible.
We recommend reporting visible transit damage within 48 hours of the carrier’s recorded delivery time because early reporting gives us the best opportunity to review the package condition, delivery record and available carrier information. A report submitted later will still be reviewed, but delayed reporting may limit the evidence available.
You do not need to determine who is responsible before contacting us. Send us the evidence you can reasonably provide. We will review the package condition, product condition, delivery information and reported issue before confirming the correct support route.
Counted from the carrier delivery timestamp shown in the tracking record.
Contact Us Before Discarding the Packaging Whenever Possible
The outer carton, internal foam and labels can help us understand whether the issue may have occurred during shipping. Please retain them until the initial review is complete whenever reasonably possible.
- Photograph visible carton damage before opening.
- Keep the outer carton, internal foam and courier labels.
- Do not install a visibly cracked or severely damaged display.
- Do not cut or modify a damaged harness before reporting.
- Contact us even if some packaging or evidence is no longer available.
Late reports are not automatically rejected. We will still review the available evidence. However, a delay may make it more difficult to confirm the original delivery condition or request carrier assistance.
What This Transit Damage Support Page Covers
We separate courier-related damage from installation damage, compatibility questions and longer-term hardware faults. You do not need to identify the cause before contacting us. We will help determine the correct process.
Visible Transit Damage
- Cracked or shattered display glass
- Bent metal frame or damaged outer casing
- Crushed corners or concentrated edge impact
- Broken connector or visibly bent pins
- Severe package impact linked to product damage
Missing Shipment Contents
- Missing vehicle-specific wiring harness
- Missing adapter or interface module
- Missing mounting accessory or trim item
- Missing included cable or small component
- Incomplete main product shipment
First-Unboxing Abnormalities
- Product does not power on during the first supported test
- Display appears abnormal before installation
- A loose internal part is heard immediately after opening
- Product condition does not match the sealed parcel state
- Accessory count appears incomplete
Not Normally Transit Damage
- Damage caused during installation
- Cut, modified or incorrectly connected wiring
- Liquid exposure after delivery
- Impact or scratches after opening and use
- Long-term faults after successful installation
Current iKAGOO Products
- Digitalne instrumentne ploče prilagođene vozilu
- Android glavne jedinice u OEM stilu
- Dual-screen cockpit upgrade systems
- Wide-format vehicle-specific displays
- Included harnesses, adapters and installation accessories
Delivered but Not Received
- Tracking shows delivered but no parcel is found
- Parcel appears delivered to an unknown location
- Delivery photo does not match the address
- Incorrect recipient or handoff is suspected
- Local courier cannot immediately confirm delivery
What to Do When Your iKAGOO Order Arrives
These steps are recommended because they create a clearer record if the parcel later appears damaged or incomplete. They are not intended to make normal delivery unnecessarily difficult.
Check the Outer Carton
Look for crushed corners, punctures, opened tape, water marks or other visible delivery damage.
Record the Opening if Practical
A continuous unboxing video is strongly recommended, especially when the carton already looks damaged.
Inspect the Product and Accessories
Confirm the main product, harnesses, adapters and included accessories before discarding packaging.
Keep Available Packaging
Retain the carton, foam and labels until the initial review is complete whenever reasonably possible.
Unboxing Video, if Available
A continuous video from the sealed carton to the product condition is the strongest evidence, but it is not the only evidence we will consider.
Outer-Carton Photos
Photograph all available sides, corners, seals, courier labels and visible dents, punctures, moisture or resealing.
Internal Foam and Packaging
Show the available internal foam, product position and any signs that the product moved inside the carton.
Main Product and Accessories
Photograph the digital cluster, Android head unit or cockpit display together with all received harnesses and accessories.
Product Label or Identification Record
Provide a readable product-label photo so we can connect the report to the correct prepared product and order record.
Order and Tracking Information
Include your order number, delivery date, tracking number and a screenshot of the current carrier delivery status.
No unboxing video? Please still contact us. Send clear photographs of the carton, internal packaging, product, labels, accessories and visible damage. We will assess the complete evidence that can reasonably be provided.
How to Create Clear Evidence Without Making the Process Difficult
The goal is not to create a professional inspection video. The goal is to show the parcel, internal packaging, product and reported issue clearly enough for a fair review.
Record Before Opening
When visible damage is present, show the full carton, courier label, damaged area and original seals before opening.
Take a Complete Set of Photos
Photograph the outer carton, internal foam, full product, damaged area, accessories and product label.
Show Both Close and Wide Views
A close-up shows the crack or dent. A wider photo shows where the damage is located on the complete product.
Lay Out Everything Received
Place all harnesses, adapters, cables and accessories together so we can compare them with the order preparation record.
Use Only a Safe Supported Test
Do not cut wires or create an improvised connection. If a supported test is available, record the product and connection clearly.
Do Not Publish Personal Information
Send the evidence privately to iKAGOO support. Do not publicly upload an unmasked address, phone number, order number or tracking label.
Packaging Used for Current iKAGOO Automotive Electronics
These images are taken from our current international shipping process. They show the packaging areas customers should photograph and retain when a parcel arrives visibly damaged or incomplete.
We Confirm the Order and Delivery Information
We match the order number, product, delivery timestamp, tracking route and customer report.
We Review the Available Package Evidence
We review carton condition, seals, labels, internal foam and any available opening record.
We Review the Product and Accessory Condition
We compare the visible product issue, accessory count and product label with the prepared order information.
We Separate Transit Damage from Other Causes
A product that does not power on is not automatically classified as shipping damage. We may review the connection, configuration, compatibility and product version.
We Confirm the Appropriate Resolution
The result may be a replacement part, replacement shipment, approved refund, technical diagnosis, delivery investigation or warranty review.
Possible Resolution Routes After Review
We do not promise the same remedy for every report. The appropriate resolution depends on the confirmed issue, evidence, product condition, replacement availability and whether a physical return is reasonably required.
Replacement Shipment
When the main product has confirmed eligible transit damage, we may arrange a replacement shipment after review and address confirmation.
Replacement Part
If only a harness, adapter, trim item, connector or replaceable accessory is affected, sending the required part may be the faster and more practical solution.
Povrat novca
When an eligible refund is approved, we submit it to the original payment method. The payment provider or bank controls final posting time.
Technical Diagnosis
If visible shipping damage is unclear, we may first review the safe power connection, harness, configuration and product version.
1-Year Warranty Review
Functional issues reported after installation or after successful initial operation are generally reviewed under the applicable iKAGOO hardware warranty.
Carrier Delivery Investigation
We may review tracking events and ask the local carrier to confirm the delivery location, recipient or handoff information.
Transit Damage, Warranty and Returns Are Different Processes
We will direct your report to the correct process. You do not need to select the correct category before contacting us.
Podrška za štetu pri prijevozu
Used for visible shipping damage, missing shipment contents and delivered-but-not-received reports.
Jednogodišnje jamstvo
Used for eligible hardware faults that are not caused by shipping, installation damage, misuse, liquid or modification.
Pravila o povratu i povratu novca
Used for eligible returns, confirmed compatibility assessment errors and other refund situations defined in the published policy.
Carrier claim timing: where the available evidence clearly supports eligible transit damage, we may begin the customer-side resolution before the carrier finishes its internal claim review. This depends on the evidence, product condition, replacement availability and applicable policy.
Send the Available Evidence to iKAGOO
Contact us promptly and explain what happened. Do not delay the report only because one recommended item is unavailable.
- Your iKAGOO order number
- Recipient name and delivery date
- Carrier and tracking number
- Unboxing video, if available
- Outer-carton and internal-packaging photos
- Product, accessory and product-label photos
- A short factual description of the issue
- A note explaining any evidence that is unavailable
Transit Damage Support FAQ
These answers summarize the preferred reporting window, evidence requirements and available support routes.
Is the 48-hour reporting period an automatic rejection deadline?
No. We recommend reporting visible transit damage within 48 hours whenever reasonably possible. Reports submitted later will still be reviewed, but delayed reporting may reduce the evidence available for a carrier investigation.
Is an unboxing video mandatory?
A continuous unboxing video is the strongest evidence and is strongly recommended, especially when the carton already looks damaged. However, it is not the only evidence we consider. Send clear photos and all other available information if no video exists.
What if I already discarded some packaging?
Send the remaining evidence and explain what is no longer available. We will assess the report based on the evidence that can reasonably be provided.
Does a product that will not power on automatically count as shipping damage?
No. A first-power abnormality may be caused by shipping damage, a connection issue, configuration, compatibility or a separate hardware fault. We review the evidence before confirming the correct process.
Do I have to prove that the courier caused the damage?
No. Contact us with the evidence you have. We will review the package condition, product condition, delivery record and timing before determining the appropriate support route.
What if an accessory is missing?
Photograph all received parts and send any available opening record. We will compare the received contents with the order preparation and accessory information.
What if tracking shows delivered but I did not receive the parcel?
Contact us promptly with the tracking screenshot. Also check household members, building reception, neighbors and the immediate delivery area. We may request additional carrier review.
Will every approved case receive a full replacement?
Not automatically. Depending on the confirmed issue, the appropriate solution may be a replacement part, replacement shipment, approved refund, technical diagnosis, delivery investigation or warranty review.
Should I return the product immediately?
No. Do not return the product without written instructions. We will first review the report and confirm whether a return is required.
What types of damage are normally excluded?
Damage caused after delivery by installation, cut wiring, incorrect connection, liquid exposure, unauthorized modification, misuse or later impact is not normally treated as transit damage.
Shipping, Warranty, Returns and Payment Policies
Review the full policy that applies to your specific delivery, product or refund issue.
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